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Teamlead Customer Support Manager
2000 €
SerbiaBelgrade
FullRemote
Work experience
9 years 1 month
Last work experience
Company under NDA
Junior Team Leader
5 months
About
Birth date
About
Enthusiastic and detail-oriented Support Specialist and Team Leader with over 8 years of experience in customer and technical support in the iGaming industry. Skilled in communication, problem-solving, and providing exceptional user assistance, as well as leading teams to achieve goals and results.
Affiliate experience
No data available
Work experience9 years 1 month
November 2025 - to date
(5 months)
Company under NDA
Junior Team Leader
· Analyze and optimize team KPIs to drive continuous operational excellence.
· Represent the team in video conferences with international colleagues and cross-functional teams.
· Maintain direct communication with the Head of Support and Support Managers to align priorities and define key objectives.
· Monitor team performance, identify mistakes, and collaborate with members to resolve issues and enhance overall effectiveness.
July 2023 - November 2025
(2 years 5 months)
Company under NDA
Senior Technical Support Specialist
· Resolved complex technical issues, ensuring high customer satisfaction.
· Collaborated with QA, CRM, VIP, Legal, and Payment teams for issue resolution.
· Managed communications with 50+ game providers.
· Conducted onboarding for new employees and temporarily led the team.
· Tracked and escalated bugs using Back Office and provider ticket systems.
March 2017 - July 2023
(6 years 5 months)
Company under NDA
Senior Customer Support Agent
· Handled 50–70 daily customer inquiries via chat and email.
· Assisted users with game account and payment-related issues.
· Maintained high levels of customer satisfaction in a fast-paced remote environment.
Skills
Support and consulting for webmasters
Reporting
Technical Support
Training and development scenarios for employees
Remote user support
Language proficiency
Native Russian
Beginner Dutch
Advanced English
Employment
Employment
Full
Work format
Remote, Hybrid
Work schedule
Flexible
Relocation
Possible
Business trips
Business trips possible